Energy Meters and Connections

Answers on moving house, getting connected or using your electricity and gas meters

Answers on moving house, getting connected or using your electricity and gas meters

Gas meter reading appears to have been entered by someone incorrectly.

Conductor

I have included the metered photo from today and it's not the same at all.

 

03649 should be the reading?

 

 

gas 24-08-2021.jpg

4 REPLIES 4

AGL Community Manager

Hi @LeonSpeechly , that does look to be the reading in that image. If you suspect your distributor has provided the wrong reading to AGL, get in touch with customer service by logging in to your account and clicking the Message (💬) button on  the bottom right.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Conductor

How do I get the overpayment returned to my Credit card ?

 

Tags (1)

Conductor

With great difficulty that's how.

AGL Community Manager

Hi @LeonSpeechly ,

 

If there was an overpayment, it would end up as a credit amount on your account, and then you'd follow the credit refund process outlined here: Request a Credit Refund

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.