Reward tab doesn't appear in menu bar

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Hello, I have spent the last hour over AGL chat and got zero help.

Can someone please tell me why i'm not seeing Reward tab in my menu when AGL thinks that I should?

The chat personnel told me everything is done at AGL level and ideally the Reward menu should show up but when I report to them again that it isn't showing, they go silent. gosh.

Can someone in the know please help?

And looks like this is a known issue, is AGL deliberately controlling the number using your Reward program?? if so that's a bigger problem??