Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

update direct debit


Credit card is about to expire and i have tried for 2 days to update credit card details, but when i go to "update direct debit", it says that direct debit is not available for my account at the moment.

I have been using direct debit since being with AGL.

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AGL Moderator

Hi @jo-jo


Thank you for your post and apologies for the inconvenience that you've had.


You are correct in assuming that you would be able to amend your payment details whilst logged in to My Account online, via the 'Manage Account' screen. If you are having trouble with this (despite being registered for direct debit for ages) our service team would love to help you out. You can talk to them  right here:


Thank you for your patience and we look forward to hearing from you.

Sincerely, Jordan



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.


I have been trying too just new Mastercard details



My Westpac Master card has been cancelled and info for new card needs to be advised asap.

AGL Moderator

Hi Plau1! 


You may find this article helpful: Where can I update my payment or direct debit details?


Thank you