Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

about bill


hi, i have some questions about my bill and accounts. as i know i asked for the paper bill for quite a long time and with a current address but i never, ever get it, it becomes a bit trouble for me to pay my bill on time which makes me cost more and all that. 


as well as that, my gas bill is getting pretty big. since i been living in my house nobody really come and checked the meter, so I'm wondering if its normal. 




AGL Moderator

Hi gullen95,


Welcome to the community!


It sounds like our billing has been causing you some frustration, which we'd like to apologise for. We'd also love to see what we can do to assist further! To do this, you'll need to touch base with our web chat, so that we're able to jump into your account and have a look around. You can do this by following this link:


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.