I've spoke to your staff at the call center multiple times. There was apparently a mistake on my account. This was registered at the beginning of December. I was told I will receive a refund.
However instead of receiving a refund I received yet another bill for the wrong account. I was told it will take 5-10 days to correct 2 weeks ago, but it should be fixed well before that time. I'm still waiting!
This is a bit of a drama, where I call speak to one person who promises something. It doesn't happen, I speak to someone else who promises something and again it doesn't get resolved (except where I have to pay, I always receive those emails promptly). So on average how much time am I expected to spend waiting on the phone with your company so that I can pay the correct bills rather than the incorrect ones. It's getting confusing and frustrating.
I too keep getting bills for another person at another address entirely and with a different account number which is similar to mine. ThHis has been happeming for about the last 6 months.
Thanks for your post!
If this is the case, we recommend that you get in touch with our web chat team here so that we can get things sorted out for you.