I joined AGL 3 month ago. Every month I got a bill with "estimated" readings. Those estimated readings are way higher than actual readings. I am just wondering, is it possible to correct estimations and make them more realistic?
For instance, my last bill had "read date" of 2/01/2019. According to the bill my estimated usage was as follows:
- General usage 385 kWh
- Controlled load 381 kWh
- Solar 660 kWh
On 6/01/2019 I took readings from the power meter. My actual usage for the billing period was:
- General usage 3 kWh
- Controlled load 192 kWh
- Solar 885 kWh
AGL charged me $136 for estimated usage, while according to my calculations AGL should pay me about $100 for December last year.
Checking my account online, I've noticed that on 31/12/2018 SA Power Networks took actual readings from my meter. But the bill issued for period of 3/12/2018 - 2/01/2019 still completely ignored the actual readings and used estimated instead. Why that happened?