Spoke to a customer services operator yesterday,and we worked out why my concession hadn't been authorized ,now that it has been sorted out,when do I expect a new concession adjusted Bill? My Due date is 2 weeks and if it hasn't been sorted.I may need to leave AGL and go elsewhere.Thanks
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Welcome to AGL Community!
The concession approval process can take up to 10 business days for your account to be updated. If your concession rebates have been approved for your current billing period then you'll receive a revised bill. If you haven't received a revised bill you can request for an extension here or on your AGL My Account here.
We'll need to check with our concessions team if we have received an update with your concession validation. Please get in touch with us here and we'll check that for you.
Thank you for contacting us!
So sorry about that, it looks like we sent the incorrect link.
You can get in touch with us here: https://www.agl.com.au/contact-us/social/contact-us
We will be more than happy to look into that for you so it is resolved quickly.