Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Website down?


I’ve had no luck logging on to myIQ for a week or more to check my billing so I have resorted to downloading the app. Everything is fine here, so why can’t I access it on my Mac?


AGL Moderator

Hey Alexander,


Thank you for your post!


So that we can address this for you, I'll ask that you send me a private message including your account details and any relevant screenshots of the errors you're receiving, and we'll get back to you ASAP!


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.


This has been happening to me everytime I try to login to My Account.

Could AGL please have their online system fixed.  

This seems to have been happening for quite some time and it's quite frustrating as you try to call and the automated system tells you your details are incorrect.

AGL please sort this issue out.

Thank you 🙂