Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Unable to log in to account


Hi there,

So I’ve been with AGL for the past two years. I moved house 3 months ago and made a request to change address with AGL.

I got a bill from them in the mail that was addressed to energy consumer or something but I threw it in the bin because I normally pay my bills through my AGL account. Then I went to log on to my account but it doesn’t let me. I have contacted AGL 5 times to try and solve this, every time they say try to log in again in 24 hours or they say I don’t have an active account, there is no energy or electricity to that address, contact your building manager. I don’t know what to do.

This seems so confusing, I also sent them the email from agl that had the date they received my moving request and they said it never went through.


AGL Community Manager

Hi @Gislason ,


It does sound like your move request wasn't received or processed. Shoot me a private message (click my name) with your account number, and I'll have someone look into this for you.

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