Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Refund then billed


Hi recently I got a letter stating that my AGL account was now cancelled. Said I was in credit. (I have changed to a different power company) I had rung AGL discussing refund she looked up my account and said I was more in credit than I thought. (originally thought it was 150ish but lady told me 440ish) I was slightly amazed. Anyway refund all sorted she wishes me all the best etc. I get a letter this morning (got refund 2 days ago) saying that I owe $289! Why wasn't I told that on the phone or in an email?? 


AGL Moderator

Hi Ol,


Thank you for bringing this to our attention!


We're sorry to hear that our recent bills have lacked transparency! Based on the information you've provided, it sounds as though your final bill may not have been generated once we processed this refund for you. If you'd like us to jump into your account and take a closer look at things for you, please get in touch with our web chat team here!


Kind regards,



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