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I'll stand corrected but bill smoothing has quite strict rules and I would be surprised if a refund would be possible but you can only ask. Depending on the meter you have, smart or otherwise, in your position I would tend to read it, work out your bill to date and pay it off yourself as you see fit, that way your in control. Remember also bill smoothing is via an 'estimated figure' , often not in your favour if you Google complaints on Bill smoothing.
More on bill smoothing can be dound at thier website: https://www.agl.com.au/residential/help-and-support/billing-and-payments/bill-smoothing
Shouldn't be an issue, pop us some details via private message such as your account number, once we receive the payment we should be able to refund the difference between the bill smoothing payment and the amount you sent through to us.
It's nice when I m wrong, glad to say, well done Nathan.
I was really happy with smooth billing. But I have had 3adults and a toddler move out so my electricity bills are not even close but I have still been charged with the same payment to be now at the point where I am $733 in credit. I love to be a bit in front but I do have other bills that need that money. I would like to be able to apply for a refund but they make it so difficult for the average person. Any advice
Thank you for your feedback concerning bill smoothing! I can understand your concern when trying to get a refund if your usage falls under the amount that you have paid. Our service team will be able to assist you with this at anytime. You can speak to them via web chat here. I hope this helps answer your question and we look forward to hearing from you.
Agl hold my credit for 2 months, no one care, no one response. they just ignore! Please help , going to report to EWOV. WHICH AGL WILL PAY $350 FOR EACH CASE, If youa re not happy, leave negative in all reviews site