Help with your AGL Energy account or AGL online tools.
Help with your AGL Energy account or AGL online tools.
Has anyone else been advised by AGL that they cannot be reached by email? I have both gas and electricity with AGL and received two paper bills stating they cannot send me an email, yet when I paid my bills on line and clicked the email my receipt. The receipt arrived in my email OK.
I have raised a query with AGL and all they said was that they would update my email address... which was already correct.
Getting a bit frustrated with AGL, I recently switched to them from Origin but now I am starting to wonder if I did the right thing.....
Welcome @asboyd , and sorry for the frustration. Please let us know if this issue isn't resolved now.
AT this time I have also received my gas bill via snail mail. Even though for the last 3 bills I received them via email.
My next bills are not due for 3 months, so I cannot determine whether the problem has been resolved yet.
Regards,
Alex B
@asboyd
Alright. I'll keep an eye on it then - please let us know if the issue recurs.