Hi @JulieK13 , sorry to hear you've had these frustrations with getting your bill paid. As this is a public community we can't really address account specific enquiries here, and I've removed your personal details for security.
You can always check your current owing balance by logging in to your My Account page.
If you are still having difficulties, you can contact us by phone using the details here and the Resolutions team should be able to address this for you.