Help with your AGL Energy account or AGL online tools.
Help with your AGL Energy account or AGL online tools.
How can AGL be contacted without having to speak to ignorant people who do not understand the question then hang up?
Solved! Go to Answer
Hi @Kevin01 , sorry to hear you've had trouble making yourself understood. If you're an AGL customer, you can log in to your account and click "Message Us". You'll be able to send a message without waiting on hold over the phone, and there'll be an ongoing record of your contact.
Thanks David, I did this, just as hard to get understood there too, but a nice lady sorted it, but blind freddy could see that if the summer bill is more than 100% higher than the winter bill, something is wrong. all good now.
Message us DOES NOT WORK !!!!
You are simply ignored ...
Most useless site i have even seen.
Should we just send emails to : -
customer.solutions@agl.com.au
or what???
Hi @billbic , if you've encountered any issues using Messaging, please shoot me a private message with your account number and a screenshot of the problem so we can address it. Also, keep in mind that Message Us is not live chat - contact is answered there as soon as possible, but often there'll be a delay until a response, the same as there would with an email.