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Please contact us directly to have your concession added to the account; https://www.agl.com.au/contact-us/social/contact-us
i have contacted agl by chat (many times) & phone to have my concession card added. i recently moved & my move out date was 22/05/2020 (concession applied) therefore my move in date was 23/05/2020 & have had problems getting my concession card added to this new address. each time the agent says that they'll add it & all is okay. yet to see the 17½% concession applied to both my ELECT & GAS. Can you please help?
Thanks for contacting us and being apart of the AGL Community.
We do apologise that you've had this experience with getting your concession card added, it does sound very frustrating. You would need to contact us directly regarding this, however I would recommend using AGL Messenger via the APP or your online account. Alternatively, you can contact us here.