Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Payment plan


Hi I would like to set up a payment plan for my account 



Can someone please call me as I don't have any credit to call 



AGL Moderator

Hi Sharky! 

Welcome to AGL Community! 

There's a few ways you can set up payment arrangements on your AGL My Account by clicking here. We also have further information on how you can make payments and other payment options on our website here


Kind regards, 







hello I’ve called up AGL over 2 weeks ago about a payment now due to the cover-19 I’m needing to get food and stuff the money that’s owning was not my fault I couldn’t get into the Centrelink app now if I get one me text about it I will not be happy and I will be moving electricity providers because I’ve had nothing but trouble with AGL I’m in debt of over $200 something because AGL did not follow protocol and set up direct debit’s properly so ya I’ll pay it back in my own time and if my power gets cut I’ll most like would die because of stuff I need 

AGL Community Manager

Hi @Dylan21 , sorry to hear you've been affected by the COVID-19 situation, for information on all the support we're providing please check out the COVID-19 Customer Support Program

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.


I can’t pay my bill I would like to make plan payment my name is Fatemeh Mohseni 

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