I'm just wondering how come I haven't been recieving my pay on time discount anymore yet I was recieving it a couple months ago and pay well before the due date. Yet I was promised this discount would remain hence why i chose AGL.
Thank you for getting in touch!
You should be seeing your 'Pay on Time' discount in one of two places on your bill. It'll either be on the front page listed as the difference between your 'Discounted amount if paid by due date' and 'Total due'. Alternatively, if you pay pay using a direct debit, it'll appear on the second page of your bill under the 'Credits' heading.
If you can't find your discount in either of these positions, please send me a private message with your AGL account number and I'll be happy to take a closer look at things.