Hi,
I accidently paid my bill smoothing payment twice. Once on the 17th manually and then I set auto debit up without realising it will take the next payment out on the Thursday next day. I contact AGL chat and the CSR told me to cancel bill smoothing have a refund and reset bill smoothing and to contact billing. However when I rang billing they told me that it eventually will be refunded as credit at the end of the cycle. I left it, but the over payment does not appear on my transaction history. I have called just now and the CSR was rude and told me that if I cancel bill smoothing to refund the over payment I can reset bill smoothing.
I feel like this is overcomplicating, I made an over payment, it is my money. I should be able to have it refunded I've made all payments on time. I'm being made to feel bad because I want it refunded.
Please help and clarify. Can I have bill smoothing cancelled and have my over payment refunded? If I do can reset bill smoothing up? Can I refund the over payment without cancelling bill smoothing?
Thanks,
Tasha