Hi @Temujin , you can download any past bill by logging into your My Account online. Is there a more recent bill available there or not?
By the way, you certainly can speak to a real person by getting in touch over the phone. There are automated prompts, but you always have the option to be put through to a customer service agent.
If you'd rather not use the phone at all, log into My Account and click the Message Us button. Similarly, there are some automated responses that can help to resolve common problems, but you are always able to send a message through to a real person.