Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Long awaiting gas account to be opened


Good day,


I moved into a new apartment 7 months ago. At the time I opened an electricity and gas account with AGL. To date, I'm still waiting activation of my gas account and as such have not received a gas bill yet.


I've phoned the service help line multiple times, upon which the consultants assured me every time that my account would be activated shortly. Could someone please assist me in resolving this issue, as I see many others have been faced with this exact same issue in the past.


Your urgent assistance will be much appreciated.





AGL Moderator

Hi @FS,


Thank you for your post. I am very sorry to hear of this poor experience that you've had so far with AGL!


We would love to look into this for you ASAP to get everything working as it should be, however the Community is an open forum not to directly share personal details. In order for us to help, can you please talk to us via chat here? If you provide you your account details, our specialist team will be able to look into this for you right away.


Please reach out if there is anything else we can help you with.


Sincerely, Jordan

If I’ve helped in anyway, please mark my post as SOLVED!

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