Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Loging in to my account




I am unable to log on to my account through the AGL web site and the app. I am getting an error ' something unexpected happened' every time. Could someone please help me.




AGL Moderator

Hi karinac,


Welcome to the Community!


The most common cause of log in issues is your email being associated with an old account. Have you registered your online account against account number?


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.



Why can't a I log into my account?

AGL Moderator

Hi CHaucer1-!


Welcome to AGL Community! 


There can be a few things that affect your ability to log in. If you follow this link you can register your account. 

If you have already registered in the past and still unable to login, I recommend you touch base with our specialists here


Thank you 



have changed address you did final reading and sent bill to be paid by 17 08 /20 for gas and elec have lost emails need you to resubmit


AGL Community Manager

Hi @keith1952 , to view your account and previous bills you can log in to My Account here, or get in touch with Customer Service and they'll help you out. Because this is a public forum I removed the address details from your post.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.