Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Last payment not shown in my payment history

Semiconductor

I just checked on my payment history for my gas bill and it shows that I have overdue payment. But I have confirmed my bank bill payment gone through successfully before the due date but AGL web site still showing I have not paid. How do I go about complaining on this? 

4 REPLIES 4

Super Charger

Hey SoonSian,

 

When did you make the payment? Is it possible the payment left your banking account & hasn't reached AGL yet?

 

Either way, the staff won't be able to look at your individual account via the forum, so I recommend you each out via the methods here.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Semiconductor

I paid on Sept 22nd

Super Charger

I wouldn't panic if it's been ~24hr, the PH in Victoria today may also have some impact. 

If you're concerned, suggest you contact them directly as they won't be able to discuss your account on the forum. 

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Semiconductor

Thanks. The system updated to reflect my last payment after few days.