I paid bill twice

[Tom777]

I paid my electricity bill twice by accident. Then I was charged twice. What can I do to solve this problem？

[jaydeny · Accepted solution]

Hi Tom777,

Welcome to the Community!

If you've accidentally paid your bill twice, then you'll simply need to contact our customer service team to request a refund of the over payment. You can find ways to get in touch with them here.

Kind regards,

Jayden

[Lindsey]

My bill was Direct debited twice as well! on the same day. Can I just keep it as credited on my account and then hopefully not have anything to pay on the next bill?

[-Jenna-]

Hi Lindsey,

Thanks for contacting us and for using AGL Community.

You can certainly keep the credit on the account and it will roll over onto your next bill.

Regards,

Jenna