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In order to update your expiry date, we will need to ask you to contact us
I have been on direct debit for many years. But for the current bill AGL did not debit my account. AGL removed me from direct debit with out any notifications. I updated my cc expiry promptly as well. I missed out on time payment discount.
I am very very unhappy . I do not trust MyAccount is doing the right thing in this instance. I hope you correct my billing and give back my discount. I recently moved out of AGL for my energy bills . Do not make me to consider moving my Gas bill as well
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I'm sorry to hear that you've been having this issue with your gas account. If you still require assistance with this issue, please get in touch with our web chat team here who'll be more than happy to help you further.