Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.



How is it possible I have 2 gas meter in my appartment? Only able to find one, and of course bills are estimated!! Paying way too much between gas and electricity, why is it estimated and no one check/read meters???


AGL Moderator

Hey Fran,


Thank you for your post!


It is commonplace for two meters to be attributed to apartments in NSW. One of these meters will register your gas consumption, and the other will register your hot water consumption. There could be a number of different reasons why these readings are being estimated, however I can confidently assure you that a meter reader would be going to your complex once every three months at a minimum and attempting to complete a meter reading.


If you'd like us to take a closer look at your bills, you're always welcome to get in touch with our web chat team here!


Kind regards,



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