I got my gas bill today for the period of 26 Apr - 13 Aug 2016.
It was shocking that total charge is 3 times higher than usual, where the estimate of one meter is over 10K mj.
This is the second time since last Nov, where my account was overcharged more than $100, while the call center asked me to pay $150 fee for invetigation. it was confirmed couple of months ago that was a billing error, and I got my refund of $100.
Ironically, couple of month later, I received an historical high gas bill again, which should be of an over charge of ~$250.
Can anyone help to correct the shocking billing error?
Extreamly disappointing customer resolution team
I am writing to complaint my extremely disappointing experience with AGL.
AGL previously refund me those over charges, however now, the same poor billing error happend again, but this time, they charge me those refunds for previous orvercharge again.
This is to say,
I over charge you $200
I refund you $200
I over charge again
I correct my bill, but I want you pay the $200 I issued to you previously due to the over charge.
this is insane
Hi @Sh - We are sorry you're having a rough go here, however, we have requested from your previous enquiry that you message us some account details. You did send us a message but it only contained the same information that you provided previously, which was the name of the person you spoke to in the resolutions team. I had responded to your message advising that this will not help us in getting to the bottom of your issue, and you will need to provide us with account details so we can locate your account and assist.
Please respond to our message at your earliest convenience.
I had to delete your last comment, as you have provided your private account number via a public forum. Please respond to our private message with your details so we can assist you privately.