Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Discount/freeze on paying bills


I have tried calling and going into My Account to contact you about applying for a discount/feeeze on my bills but I cannot get through. All 3 of us living in my apartment have lost our jobs today and cannot afford to pay bills in full. How do I get a long extension on the bills? I want to apply for Stay Connected but none of the links are working. If I don’t pay my bill in full will you turn off my power? Thank you


AGL Moderator

Hi ShellyB,


Thank you for your post!


Our customer service teams were facing significant wait times due to impacts from COVID-19 earlier this week. These wait times have now reduced, so if you still require support you can request a payment extension by using our website here. Alternatively, you can log into you AGL My Account here and click "Message Us" once logged in to speak with a member of our customer service team.


Kind regards,



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