Hi ShellyB,
Thank you for your post!
Our customer service teams were facing significant wait times due to impacts from COVID-19 earlier this week. These wait times have now reduced, so if you still require support you can request a payment extension by using our website here. Alternatively, you can log into you AGL My Account here and click "Message Us" once logged in to speak with a member of our customer service team.
Kind regards,
Jayden