I have claimed my credit, AGL retained $100, I followed advised procedure and emailed Payments Dept with a copy of my bank statement to confirm the account is mine - even though AGL have been crediting to the same account for years, including the part credit made a few days before! I then received the remaining $100, along with an email from Payment dept confirming it. Today I see they have DEBITED the original part credit from my account!! I have emailed yet again requesting it be returned. How hard should it be to get your money paid to you, in full, each quarter as requested on numerous occasions? Do I cut my 20 plus years relationship with AGL and go to another provider who might have an accounts dept that knows what it is doing?