Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Cannot login to online account




I can't log into my online account. Every time I try it says web page has crashed. I did ring up few days ago about another matter and the person I spoke to offered me a discount but changed my plan on me (which he assured me he wasn't doing until the plan confirmation was emailed to me), which I then had to call and have it changed back to the original plan I was on, if that has anything to do with it?


AGL Moderator

Good morning Richard001,


Thanks for getting in contact!


It's unlikely that a change in your discount will have an impact on your ability to log in online. However, we will need to have a look into your account by the sounds of things given you've been unable to use our services. So that we're able to assist you, please contact our web chat team at, and we'll be sure to help where we can!


Kind regards,



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