AGAIN, AGL have sent an email advising they are closing our bill smoothing a/c (residential) even though we have substantial credits on both gas and electricity a/c's.
Having spoke to them as recenty as 13/09 about their previous advisements and, assuring us the problem would be fixed, we've rec'd another email today 06/10.
I'm beginning to think AGL are so inept it is a joke.
Andrew Vesey needs to get off his proverbial and find out what is wrong with their billing system. If it happens again, my first call will be to the media to expose their incompetence.
Thanks for reaching out regarding your Bill Smoothing plans.
We're sorry to hear that our Bill Smoothing plans have caused you frustration, and we'd like to see what we can do to help with that. In order to have a look into your account, we'll have to ask that you get in touch with our web chat team by follow this link, and we'll be happy to assist in any way we can!