Hi there,
Since I opened my account in July all four bills I have received have been estimated readings. I only realised this now since you switched to the new email format.
I have researched and found out that: “It is required under the Energy Retail Code that an actual reading be taken at least once every 12 months. This Code also requires that old-style meters must be read at least every three months for electricity and gas meters at least once every two.”
Can you please advise:
- Why do I only receive estimates and never an actual reading?
- When will I receive an actual reading?
- How refunds work if your estimates have been incorrect?
Also, related to my query, your chat with us function does not work, and you have no email contact address: https://www.agl.com.au/contact-us/billing-payments/bill-questions/no-topic