Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Bill Smoothing Average Usage


Just wanting to know that happens if your bill smoothing average usage begins to increase during the year? Does you account go into deficit or do you weekly payments get adjusted to counter the increase?


Thank you


AGL Moderator

Hi AlexZ87! 


Welcome to AGL Community! 


Bill Smoothing is designed to adjust every 6 months for any changes in your usage. This means that you will get a review letter with your bills every 6 months advising you of any changes needed. 





Hi Ellen, 


Does this work the same if your bills arent as much as the bill smoothing payment?

thanks Mel 

AGL Moderator

Hi Mel9! 

That's correct! If your bills are lower than what your bill smoothing amounts are, you'll receive a bill smoothing review where we would then recommend reducing your bill smoothing amount or if you have a credit balance then we'll offer a refund amount to you as well. 


You can see your bill smoothing details on your AGL My Account here and more information on our website here


Kind regards, 





I would like to

set up

bill smoothing