Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

App Not Showing Daily Meter Reads


AGL recently switched our meter to a smart/digital meter. We haven’t been able to see the daily/hourly meter reads in the AGL App since the end of January.


I have two queries:


1. Why can’t we see the daily/hourly reads? Is there a problem with the app? If so, when will it be resolved?


2. Is the meter working properly? I’m worried that our bill will be incorrect.




AGL Moderator

Hey RJT,


Welcome to the AGL Community!


This delay in data could be caused by a few different issues, and definitely warrants further investigation. If your app still hasn't updated, we'll ask you to complete the 'Feedback' from within our app so that our support team can look into things, and get back to you ASAP.


Kind regards,



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This helps our Community know the answer to common questions.


Could you please send a copy of my last bill?

AGL Moderator

Hi djd421939!

Welcome to AGL Community!

You can view and download your bills in the Billing section on your AGL My Account. You can also visit our website on how you can update your Billing Preferences


Kind regards,