Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.



I find that with both my gas and electricity accounts  when I click on "Download your bill" nothing happens.  When I complained about this telephonically I was told the problem has something to do with an email client and the agent sent me the bill in another email.  The problem is still occurring.  This is disgraceful.  It does not happen with any other supplier.  Is it deliberate?


AGL Moderator
AGL Moderator

Hi AGL ElecTR, 


Thank you for reaching out and bringing this to our attention. 


We are committed to providing quality service and I'm sorry to hear your recent experience wasn't up to our usual standards. 

Please check and see if your computer/laptop/tablet can open PDF attachments as our bills are sent in PDF format. 

If you are still having this issue, please send us a private message with an attachment of the error you are receiving and we'd be more than happy to assist further. 


Kind regards,



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