You - 11:51
I cant believe you guys...seriously. How can you charge me $185 for electricity when the power has been turned off at the main for the last 3 months ? You are scamming me and Im referring the matter to the Ombudsman again
Info - 11:51
You are now connected to Debarati.
You - 11:52
Disconnect it and close my account. Ive had a gutful of AGL
Debarati - 11:52
I will check that for you. Can I quickly have your full name along with the account and mobile number so that I can check your account?
You - 11:52
The account was in credit from the last time I complained to the Ombudsman about a si,ilar issue
I turned the power off at the mains
I do Not occupy the premises
There are no electrical appliances in the flat
Debarati - 11:54
I will check the account,please help me with the registered mobile number aswell.
You - 11:55
I dont use that number anymore....I think it was [REMOVED]
Debarati - 11:56
Thank you for the details,please allow me 2-3 minutes
You - 11:57
I have been stood down at work due to the Corona virus crap
I cant pay that
Debarati - 12:00
Thank you for your patience, I can understand your situation , on the bill there is some usage on the account and the reads are showing actual.
You - 12:00
what does that mean
I have two signed Stat Declarations here from my neighbours confirming that I do not occupy the premises
in preparation for the Ombudsman
Im also being charged for water consumption that Im not there to use.
I know thats not your department
something smells here
Debarati - 12:02
I understand that, as you have stated that there wasnt anyone at the property I would request you to contact the resolution team at 131 245 so that they can cancel the bill.
You - 12:03
can you email me a transcript of this conversation
Debarati - 12:03
Click the icon located in the right-hand corner of this chat window to print a copy of this conversation.
You - 12:03
I dont want to print it Luv...just a copy
Debarati - 12:05
You can take screenshot to get the conversation details.
Absolutely Absurd this energy company... I dont occupy the premises and have turned the power off at the mains. I have no electrical appliances in the flat and still get a $185 bill
Hi @Seriouslypissed . Sounds like a really frustrating situation. I don't have access to your account so I can't investigate myself, but after reading your conversation here, I might be able to help out with some insights on the situation: