Wrong gas bill (hot water)

Question

Wrong gas billGas bill received 23/07(moved in)- 08/09 (48 days) First read 8327End read 10247.98Units 2120.98Calculation 2120.98 x10 x1.006329= 21344MJ  My hot water gas meter is Itron UltraMaXX HW 2018, 8 digits, 5 numbers (ML) before decimal point and 3 numbers (KL) after, measures in m3 = KL. Hence, there is no reason to multiply it by 10 instead the formula should be 2120.98x 1.006329= 2134.4 MJ Please have this fix and refund me the difference as you have charged me 10x times more.

Yaya · Answer

Hi Mic1,

I'm encountering the same issues.. I totally agree with that.

I also have over 2 years history with AGL.. until they replace the hot gas water meter and my gas bill jumped from $60-70/q to over $450/q...

USAwimLA · Answer

Hello @Mic1

I was wondering if you had an update to your case? I am currently having the same argument with AGL and made a complaint to EWON. Any additional insight you may have would be very helpful, thank you!

Kind reagrds

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Wrong gas bill (hot water)

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