Velocity Bonus Points

[MrMichaelB]

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?! 

[MrMichaelB]

Still haven't received mine and same situation for many other peopl. They will tell you to send a private message and then ignore you.

[Schmalow]

I am still Waiting on AGL to honour the velocity points offer for my switching gas and electricity.  Its incredibly disappointing that AGL has failed to deliver on this offer. Who in the company can I talk to to resolve this issue or do I simply switch my provider to a Qantas aligned energy provider. 

[KPC]

Since I subscribed for the Gas plan and also linked my existing Electricity plan to Velocity few months back, I only received the 10000 velocity points for the Gas plan 2 months ago, has yet to receive the 3000 points from linking the exixting Electricity plan to Velocity. Please advise when will I receive the 3000 points.

[Deepesh_AGL]

Hi MrMichaelB, I'm sorry to hear about the situation. I will reach out to you to get more details so I can look further into this. I'm going to send a private message which should reach you in less than 5 minutes of posting. If you do not receive a private message please post here so we can look at alternate ways to reach you. Cheers, Deepesh

[Deepesh_AGL]

Hi Schmalow, I'm sorry to hear about your situation. I'll send you a private message shortly to discuss further. Cheers, Deepesh

[Deepesh_AGL]

Hi MrMichaelB, It would be good to understand the reason why only 10K points were awarded instead of the advertised points. I will send you a private message shortly to discuss further. Cheers, Deepesh

[Deepesh_AGL]

Hi KPC, I will send you a private message shortly to get more details so I can look into what happened here. Cheers, Deepesh

[MrMichaelB]

No. Ive already had a private message open with you for a few weeks already.

[MrMichaelB]

I sent you a message 3 weeks ago......

[Deepesh_AGL]

Hi Michael, Thanks for your time over the phone earlier. As discussed I have escalated the issue and the points will be awarded within 7 business days. We appreciate your patience. Cheers, Deepesh