@Judy1943
As @megan_AGL has hinted there is a webpage which will give you more details:
how to request a credit refund
click on the the link above to take you to the web page which gives you the following options.
- Credit refund process
- Check your credits
- Move credits to another account
- Automatic credits for solar customers
- Bill smothing
- Moving house
Hope this helps.
Cheers Neil
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