I can't get an access to AGL 'My Account'

e1794
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1 Reply 5784 Views

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I have been seeing this page for last 3 WEEKS now!!!

Why has it not been fixed??? this screen pops as soon as I login. 

 

3 REPLIES 3
jaydeny
AGL Moderator
1 Reply 5782 Views

Hi e1794,

 

Thank you for getting in touch!

 

There could be a few different reasons that you're seeing this screen. Are you certain that the email address you're using to log in is registered to your current account and not an old account?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
e1794
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1 Reply 5781 Views

Hi Jayden thanks for getting back to me quick. How can I check that? I have been getting bills to this email address for both electricity and gas.


@jaydeny wrote:

Hi e1794,

 

Thank you for getting in touch!

 

There could be a few different reasons that you're seeing this screen. Are you certain that the email address you're using to log in is registered to your current account and not an old account?

 

Kind regards,

 

Jayden


 


@jaydeny wrote:

Hi e1794,

 

Thank you for getting in touch!

 

There could be a few different reasons that you're seeing this screen. Are you certain that the email address you're using to log in is registered to your current account and not an old account?

 

Kind regards,

 

Jayden


 

jaydeny
AGL Moderator
0 Replies 5778 Views

Hi e1794,

 

I've just responded to your private message and I look forward to hearing from you soon.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.