How do i request a payment extension or payment plan online

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AGL Moderator
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Hi Leelolly23,


Welcome to AGL Community. 


We have a number of payment options available on our AGL online account, once you have logged into the website, follow the below steps; 

Step 1​​: After logging into My Account, the customer can see which payment assistance options are available to them by clicking on "See payment assistance options" from the Overview or Billing screens

Step 2: Select if you would like a payment extension, or to set up a payment installment plan. You can then follow the prompts to what suits your budget, in a matter of a few minutes. 

Good luck!