Fix my bloody problems

[TomAGL]

I have worked with several people on my problem over the past 9 months.

I do not get an email update either letting me know that my account is ready for payment, or my acount is ready to download.  This has happend now for three quarters.  I talk to people at your site but all I get is someone who downnot understand what my problem is, or that it's fixed and send me a printout that I had received over 9 months ago.

I urgently need to get this probem fixed.  I need to talk to someone who can access my account and findout why it does not show on my screen when I log in to AGL, and  why I only see old billing billing up to 9 months old.  What in the hell is happening???  I need someone who knows what they are doing and have the access and knowledge of the payment and posting process that will allow them to fix it.  Thank you.

[jaydeny · Accepted solution]

Hi TomAGL,

Thank you for taking the time to bring these issues to our attention. I'm sorry to hear that having these issues addressed has proven to be such a challenge.

So that we can look into this, could you please send me a private message (this can be done by clicking on my username - jaydeny) with your name, AGL account number, and email address?

Kind regards,

Jayden