I have been an AGL customer for over 10 years. My most recent bill is ridiculous - using 55kWh a day! There is no way this is possible - we are a family of 5, 3 young kids. We do have a pool/spa/million tv’s, in fact it’s just 1 tv which is 5 star energy efficient. We replaced our old fridge with a more energy efficient one as well as our hot water heater. Our aircon has been used maybe 3 times this billing period for an hour at most. How is this usage possible? What is my next step in getting AGL to investigate or do I just go straight through to the ombudsman?
Hi @Kezry ,
Sorry to hear that! A good place to start investigating a high bill is with the list of possibilities here:
If you've ruled out those possibilities and you'd like us to take a look, don't hesitate to get in touch. Log in to My Account and click "Message Us".