Double counted on start date

jc14
Switched-on
1 Reply 745 Views

Hi,

 

I recently joined AGL, moving over from Simply Energy. However my final bill from Simply Energy was dated the 5 October 2020 and my starting date from AGL was also the 5 October 2020. Therefore it appears that AGL has double charged me on this date. Am I able to receive a credit for this or can AGL change my start date to be the 6 October instead?

1 REPLY 1
Ellen1
AGL Moderator
0 Replies 736 Views

Hi jc14! 

 

Welcome to AGL Community! 

 

I can imagine that would be confusing, I would recommend touching base with us via the AGL App to make sure the NMI we have you connected for matches and we can go from there. 

 

Thank you 

Ellen