Hello,
I recently switched to Smart meter from Analog. I found the kWH usage showing up in Usage tab within AGL portal was higher than my usual average when using Analog. Then I found the download csv option where I noticed change in the actual data and the same period in Usage dashboard. Sharing the screenshots below for 9th May 2022
Looking at the CSV file for the same period, (i,e 00:00 t0 23:59 for 09-05-2022), it added upto 7.958:
Am I looking at these information right? Or does the dashboard > usage is off from the actual data?
Get more from Help and Support
Reading your energy bill
Find out when and how much you owe, ways to pay your bill, whether your bill is based on an actual meter
read or estimated data and any fees, credits, discounts or solar associated with your account and more.
Request a credit refund
How to request a credit refund, how to move credit and what to do if you're moving house or on Bill
Smoothing.
Unexpected high bill
Check possible reasons for your higher electricity or gas bill and find ways to manage them.