My app hasn't worked since 4th December
I'm also on monthly billing. Haven't received anything since November. My bill is normally due to be auto deducted from my account but that hasn't happened since December 7th, for November bill.
Is this happening everywhere or just my app & bills?
Can I do a read my self & put that through?
Do I get discount if I do the read myself & save someone else doing it?
Solved Go to Answer
Welcome to the AGL Community!
I've answered your questions below:
I'll send a message about the app.
I haven't received any bills since what's listed above.
I'm on monthly billing & it's auto deducted from my account. This didn't happen. I have actually "paid" roughly what my monthly bill is & my account is now sitting in credit. Could the payments have reverted back to quarterly?
This is a possibility for sure! Naturally I'm not in a position to give you a definite answer without taking a look at your account directly which we can't do through the Community I'm sorry to say.
If you'd like to address these concerns in more depth, I encourage you to get in touch with our web chat team here.
Unfortunately not Bill-McC!
These sorts of delays have the tendency to resolve themselves, but please send me a private message if you'd like me to follow up on this for you now.