AGL overcharging

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Why does AGL in SA set their meters to charge customers for their own Solar Production. I have a new smart meter. I have a controlled load hot water system. I have a 6.6kw solar system. If I am generating 5,000kw of power and use my boost button to heat my hot water, AGL charge me for it instead of letting my solar system supply the power. AGL keep on sidestepping answering. They continually pass the buck. They are overcharging and will not fix their meters.