I have had it with AGL. Their website is unusable, and their customer service (always offshore) is awful.
3 weeks ago I had to replace an expired credit card for direct debit billing on my 4 accounts. I explained that "My Wallet" was unavailable on any of my 4 accounts online (I get an error message to contact AGL). The support person took my card details securely, and assured me that My Wallet would be working the next day.
3 weeks and 2 online chats later (with another promise that "IT" would fix it), I got an email saying my online account was ready. I just checked and the 4 accounts are now in a worse state than when I started asking for help! For example, they say that direct debit is not available (while my card is indeed being debited). All I want is the ability to change my credit card (or other payment method) online, without spending an hour on the phone.
Can someone please give me a management phone or email address, to which I can complain? I don't want to speak with clueless people.
This week is make or break. I will switch all 4 accounts to another RSP (that's a lot of lost income, AGL). Oh yeah, and I will complain to the regulatory authorities about AGL.