Contact Details Not Found in App/Website

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My email address and phone number is not found when accessing MyAccount, whether via app or website.


I contacted AGL support team via the chat function in the app, they checked and said that my contact details are indeed in the system.  Why is it that I can't see them in my Profile?  When I try to view or update, I get error "Unable to fetch your contact information".


Just today, Peak Energy Rewards started sign up. I tried to sign up, but because My Account couldn't get my contact info, it didn't allow me to sign up for this promo.


Any ideas?