Agl rewards not working for months

1 Reply 26598 Views

Agl rewards has stopped working since its transition. I tried to clear my cache, use different browsers but it did not work. Half a year ago I contacted a customer service representative via an online chat and was told someone will get back to me but I received no phone calls from AGL. This is extremely frustrating because I’m a loyal customer and I don’t understand why AGL can’t resolve such a simple issue for me.

1 Reply 10599 Views

I have tried to approach AGL on this issue many times and have often been promised action. NONE EVER COMES. I have not been able to access Rewards for two years. 

AGL Moderator
2 Replies 10598 Views

Hi Huckle! 


Welcome to AGL Community! 


I highly encourage you to have a read of this thread AGL Rewards - unavailability in My Account FIXED as this may help. 


Thank you 


0 Replies 10589 Views

Hi Ellen1,

When I click the AGL Reward, the page shows nothing.


0 Replies 10506 Views

AGL rewards does not work for me. I have both gas and electricity account. Can you please help?

1 Reply 10504 Views

screen says access denied. Huckle

1 Reply 10501 Views

What does that mean and what do I do?

I can't see the Rewards tab.

AGL Community Manager
1 Reply 10487 Views

@Wandoo You're unable to see the rewards tab at all when you're logged into My Account


If so,  please send me via private message a screenshot of your My Account page including your account number and I will have it looked into. To send a private message, click my name.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.
0 Replies 9926 Views

I can’t see a rewards tab either can you please help. Thanks