AGL Internet Feedback and Ideas

Help us improve AGL's internet services

Help us improve AGL's internet services

TRY NOT MISSELLING

Switched-on

Hello AGL! As a long term loyal customer of the brand, I house ALL my utilities with AGL. Being pleased with your service standards and customer service, I decided to take up AGL NBN as well. This was possibly the WORST decision i made. Even since then, I had struggled, suffered due to lack of service and apathyof AGL telecommunication customer service agents. This I find xtremely unlikely coming from AGL, is your telecom really a part of the brand? Does not seem so , given how poor they are in terms of their service and comms compared to AGL utilities. Anyways, I had already moved out of AGL Nbn, as it gave zero speed, only allowed one device in the house to run, would freeze if any other devices were opened, I lost my wage for one working day as the internet just died and could not be fixed for 48 straight HOURS. INSANE! When I communicated the team about disconnection they talked about this fee and that fee none of which should apply. As the agent who sold this package confirmed if the disconnection was done due to any service interruption I would not be needed to pay any fees on exit. Note, I am not on any contract. Anyways, on July 21 I called AGL Telecom and cleared all fees outstanding, the agent handling the call CONFIRMED-and this must be on your recording that all my dues are CLEAR. Guess what, yesterday I recieved a bill with 273$ slapped on me under the header "development charges" . I mean seriously WHAT? I am finding this a malpractice and this surely falls under Misselling. I am happy to write a formal complaint to ACCC and Ombudsman to get to the bottom of this. Charging me with fees when I am not even a customer anymore, and charges which were NEVER advised? REALLY AGL TELCO? UNBELIEVABLY HORRID SERVICE, WILL NEVER BE RECOMMENDING TO FNF. PURELY MISSELLING!! hERE IS AN IDEA- TRY AND RESOLVE CUSTOMER COMPLAINTS!!!